PALANCA RE LTD. customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email:

one@palanca.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

·   Names and contact details

Usage data (including information about how you interact with and use our website, products and services)

·   Website user information

We collect or use the following personal information for the operation of client or customer accounts:

·   Names and contact details

·   Purchase or service history

·   Marketing preferences

Lawful bases and data protection rights

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

·   Directly from you

How long do we store your data?

We will only process and store your data for as long as is necessary for the performance of our duties and/or any contractual and legal obligations.

When the business relationship between a client and our Company ends, we will retain client data for a five-year period.

Who we share information with

Others we share personal information with

·   Suppliers and service providers

·   Professional consultants

How to complain

If you have any complaints about our use of your personal data, please contact us at one@palanca.uk and we will try to resolve the issue. If we fail to resolve the issue, you have the right to complain to Information Commissioner in the United Kingdom.

London, January 2025